2 Messages
Xfinity mobile charge
I don’t have xfinity mobile account then how come there is a charge on my debit card? Is this a fraud? I’d like to get a refund!
2 Messages
I don’t have xfinity mobile account then how come there is a charge on my debit card? Is this a fraud? I’d like to get a refund!
XfinityAmandaB
Official Employee
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1.6K Messages
1 year ago
@user_bb3ef7 Hello! We're not able to access your Xfinity Mobile account here but our Xfinity Mobile Team are experts at what they do, and I know they can get this resolved for you. You can reach our Xfinity Mobile Team with a call, text message, or via chat. Call or Text: 1 (888) 936-4968 or [Chat with a Specialist](https://www.xfinity.com/xfinityassistant/?channel=xMobile)
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user_y801qz
3 Messages
1 year ago
I had to file a claim with xfinity and my bank to get them to stop charging for services I never had or used. You cant speak with anyone unless your signing up for new service...then they'll answer. But you'll quickly be put on hold when they find out you're not new, you're there to get your money back. There is no option to remove the credit card either so they just keep milking the account so you have to close the account with your bank. The Xfinity mobile product line clearly wasn't ready to execute to consumers and they have no proper billing system in place but yet continue to scam people out of money. I have reported them to every known platform source possible. [Edited: "Inflammatory"] The sorry part is the rest of the company is fine...this mobile part will put them all out of business from the lawsuits that are building. [Edited: "Inflammatory/Language"]
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user_y801qz
3 Messages
1 year ago
ypou'll need t close your debit card with your bank- the same thing was happening to me. File a claim against Xfinity mobile , its a scam
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user_ijklrw
1 Message
11 months ago
We have a debit pending for xfinity mobile. We don’t have xfinity mobile! I notified my bank and also called this number: 1 (888) 565-4329. It is fraud prevention for xfinity. The fellow who answered the phone took a report and said he would investigate. How did this even happen?!
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user_0ev49f
2 Messages
9 months ago
same happened to me! i declined an offer to sign up and they said they'd send me SIM cards just in case but that i would not be charged until I signed up. i never even opened the SIM cards but a month later i got a $100 charge on my account
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