U

Saturday, October 7th, 2023 2:23 AM

Closed

Xfinity mobile charge

I don’t have xfinity mobile account then how come  there is a charge on my debit card? Is this a fraud? I’d like to get a refund!

Official Employee

 • 

1.6K Messages

1 year ago

@user_bb3ef7 Hello! We're not able to access your Xfinity Mobile account here but our Xfinity Mobile Team are experts at what they do, and I know they can get this resolved for you. You can reach our Xfinity Mobile Team with a call, text message, or via chat. Call or Text: 1 (888) 936-4968 or [Chat with a Specialist](https://www.xfinity.com/xfinityassistant/?channel=xMobile)

3 Messages

1 year ago

I had to file a claim with xfinity and my bank to get them to stop charging for services I never had or used. You cant speak with anyone unless your signing up for new service...then they'll answer. But you'll quickly be put on hold when they find out you're not new, you're there to get your money back. There is no option to remove the credit card either so they just keep milking the account so you have to close the account with your bank.  The Xfinity mobile product line clearly wasn't ready to execute to consumers and they have no proper billing system in place but yet continue to scam people out of money. I have reported them to every known platform source possible. [Edited: "Inflammatory"] The sorry part is the rest of the company is fine...this mobile part will put them all out of business from the lawsuits that are building. [Edited: "Inflammatory/Language"]

(edited)

3 Messages

1 year ago

ypou'll need t close your debit card with your bank- the same thing was happening to me. File a claim against Xfinity mobile , its a scam

1 Message

11 months ago

We have a debit pending for xfinity mobile.  We don’t have xfinity mobile!  I notified my bank and also called this number: 1 (888) 565-4329.  It is fraud prevention for xfinity.  The fellow who answered the phone took a report and said he would investigate. How did this even happen?!

Official Employee

 • 

1.7K Messages

This is far from the experience we want you to have @user_ijklrw! I’m glad to hear you have already notified your bank and called our amazing Customer Security Assurance (CSA) team. While our team is unable to determine how this occurred, you will be in good hands with our CSA team. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 Messages

9 months ago

same happened to me! i declined an offer to sign up and they said they'd send me SIM cards just in case but that i would not be charged until I signed up. i never even opened the SIM cards but a month later i got a $100 charge on my account

Official Employee

 • 

744 Messages

@user_0ev49f We hate to hear this has happened to you, and we never want you to be charged for services you were not expecting! We are not able to send out a SIM Card without it being tied to an account and active plan. Even if you do not active the service, if a SIM Card is being sent your way, that does mean an account was created for you. It is important that this is corrected though! I would recommend reaching out to our Xfinity Mobile partners via call, text, or chat to ensure this account is closed and you are not charged for services.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here