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user_eheoph
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2 Messages

Tuesday, November 4th, 2025 6:03 PM

Xfinity Mobile Care

Hello!  Why am I being charged for Xfinity Mobile Care for the phones on my account?   They were not purchased from Xfinity.

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15 days ago

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XfinityFrank

Official Employee

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2.2K Messages

6 months ago

Hi there, @user_eheoph! Thanks for reaching out to us here on the Community Forum. XFINITY Mobile Care is available for all devices, not just those purchased from XFINITY. You can read more about the service here : https://www.xfinity.com/support/articles/protection-plan-details and here : https://www.xfinity.com/support/articles/how-protection-plan-works.

If you no longer wish to subscribe to XFINITY Mobile Care, you can cancel anytime. Let us know if that is what you choose and if you need help doing so! 

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user_eheoph

Visitor

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2 Messages

6 months ago

Thanks for your reply.  I would like to cancel the Xfinity Mobile Care effective as of today.  Would you please remove it from my account?  I am charged $15.00 on two of the phones and $17.00 on mine.  We have Apple Care on our phones so your coverage is not needed.

Please send me a confirmation email when this is done and the amount of my bill moving forward.

Thanks for your help, Karen K!

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XfinityFrank

Official Employee

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2.2K Messages

Sure thing, @user_eheoph! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get started. Thanks.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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6 months ago

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user_d4fde0

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1 Message

17 days ago

I was "slammed" into two Xfinity Mobile Care plans that I specifically declined.  I have Apple Care.

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XfinityGabriel

Official Employee

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3.2K Messages

 

user_d4fde0, Hi there! Thanks for reaching out. I can undersand how that can be frustrating, especially since you specifically declined the coverage and already have AppleCare. I am sorry to learn about this. That’s not the experience we want for you. You've reached the right team of experts to help with this over social media. Let’s review the account to confirm when the Xfinity Mobile Care plans were added and get them removed. If they were added in error, we can also make sure any eligible charges are credited back. I’d like to help get this corrected as quickly as possible. To get started, please send us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message.         

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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15 days ago

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