Visitor
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10 Messages
Xfinity Mobile BOGO offer has been taken away.
On October 10, 2023, I signed up for the BOGO unlimited line promotion at the Xfinity store. I also purchased 2 new phones. I received the promotion on my first bill and have not received it since! On December 7, 2023, I received an email stating that my line of service had been canceled and I would no longer be receiving the unlimited data promotion. There was a number to call but since I had heard inklings of a breach, I was hesitant to call the number since I could not find that number anywhere on the Xfinity site. After calling the customer service number provided on the Xfinity site, I was told my service had not been canceled and to disregard the email. Well, my BOGO promotion obviously was canceled. Since then, I have spent hours on the phone with agents and have been told that since I am getting a discount on my internet bill, I am not qualified to get the BOGO! I spoke with an agent on the internet side and she said the $10 discount is automatic and has nothing to do with any mobile promotions. After being transferred back to the mobile division, I was told that the internet discount is preventing me from receiving the BOGO promotion and that the person I spoke with on the internet side did not know what the mobile offer requires. I am currently on hold to speak with a supervisor. (I have currently been on the line with 3 different agents and it is going on 3 hours!) Can someone here help?
XfinityKrista
Official Employee
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1.1K Messages
7 months ago
Hello @AC64, thank you for taking the time to reach out on social media. We have a specialized team of experts that are able to assist our Xfinity Mobile customers. That team can be reached at 1 (888) 936-4968 via text message and over the phone. If you'd rather chat with a Mobile expert online, that can be done through this link comca.st/3G78PAk. We know our customers are the best part of Xfinity and appreciate you taking the time to give us the opportunity to help.
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user_n5rapr
8 Messages
5 months ago
If you call enough times, Xfinity will respect your persistence and will apply 30 dollars as discount on each billing cycle. Basically, agent suggested me to call them 12 times (once every billing cycle) to get the 30 first credit for the line (Total 360 dollars).
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user_j49h0h
1 Message
5 months ago
Same problem here. Signed up at the end of September and I have spent hours on the phone. I was told that I’m not eligible even though I was when I signed up. Total bait and switch. I’ll be going back to TMobile as soon as I get the phone paid.
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