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user_3l5xoe
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11/13/2026 2:02 PM

Xfinity mobile 14 day exchange and trade in promo credit retention

Xfinity Mobile 14-Day Exchange & Trade-In Promo Credit Retention
Hi Xfinity Support Team,
I am currently within my 14-day return and exchange window for my iPhone 18 Pro Max on Xfinity Mobile. I originally upgraded from an iPhone 17 Pro (where I had a frustrating in-store experience trying to keep my promotional credits intact) and would like to exchange my current iPhone 18 Pro Max for a Samsung Galaxy S26 Ultra.
Before I visit a corporate store to complete this exchange, can you please review my account and confirm:
  1. Whether my current trade-in promotional bill credits are eligible to carry over to a Samsung Galaxy S26 Ultra under the original promotion's terms.
  2. If the store's system does not automatically re-attach the promo code during the Device Payment Plan (DPP) exchange, can your team manually re-apply the trade-in credits on the backend once the exchange is processed?
I want to be certain I will not lose my promotional credits before making another trip to the store. Thank you for your help!

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4 hours ago

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XfinityPeterH

Official Employee

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3.3K Messages

4 hours ago

 

user_3l5xoe Our team can help. Please send us a DM with your full name and complete address.

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