1 Message
Xfinity Mobil
Hello,
I changed service from Xfinity Mobil to Cricket and am still being charged a monthly fee. I can't access a human at xfinity mobil because I have no phone number or account any longer. How can I get this fixed? I have spent the last hour in a loop. It is completely nuts that I can't speak to a person easily.
XfinityArmand
Official Employee
•
1.8K Messages
7 months ago
Hi there @user_ut59g6! Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum. We greatly appreciate you taking time out of your day to reach out to us here and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited on this platform. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
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