2 Messages
Xfinity keeps charging my credit card for a service that I don’t have
I am writing to ask you stop charging my credit card for a service I do not have. In November 2023 I cancelled my contract with you. I changed to spectrum and since then I am using them. However, you keep charging my credit card every month for a service I do not have. I have all the document to prove that I have not been using your service since November 2023.
You are not authorized to charge my credit card. I have called numerous times to resolve this issue through your customer service. If you believe that I need to pay you send me a detailed bill in mail.
XfinityPeterH
Official Employee
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2.1K Messages
1 year ago
@user_8ouhdh thank you for your post. I would be reaching out if I were in your shoes too. We are here to investigate your account and make sure everything has been closed properly. Please send us your full name and complete address in a direct message:
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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user_022a6f
1 Message
1 year ago
con I doing same thing with me as well. President Trump is calling them CON.
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