1 Message
Xfinity is asking me to return my devices. I never bought devices.
I switched to Xfinity mobile and brought my own devices over from att. After 6 days I didn't like the service and canceled the Xfinity mobile. Now I'm being asked to return my devices. I never bought devices from Xfinity. Of course, it's impossible to talk to a human either. They're also trying to charge me 40 extra dollars and I only had the service for 6 days. How can I fix this
XfinityAntoine
Official Employee
•
1.4K Messages
11 months ago
Hello, user_tgfjx5 thank you for reaching out today! I do have to apologize, our team here does not have access to Xfinity Mobile accounts. I recommend reaching out to our Xfinity Mobile experts. I am confident they will be able to help you with this matter. Thank you. -
You can contact our Xfinity Mobile support center via any of the following methods:
• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile
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