Xfinity illegal business practices

Foreign csr are ripping off the American consumers. Fraudulent bill on my credit report. Csr was supposed to clear old account when he upsold me to a new contract.

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XfinityDilary

Official Employee

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2.8K Messages

25 days ago

Thanks for posting on our Community Forums for assistance, user_6wko7a. We'd like to help with your service concerns. It sounds like we have a secondary account under your name. Did you transfer services to a new location? Or was there a secondary account created in the same location? Would you mind providing us with more details on the credit report concern?

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user_6wko7a

Visitor

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6 Messages

@XfinityDilary This is the same account! Let's start again.

In 2024 ,I suffered heart failure. I had to wait for my disability income to start due to incompetent lawyers and SSA workers. I kept xfinity informed. I asked to cancel my account as I required safelink and requested stop billing. They never stopped. AUGUST 2024,I won my disability, contacted xfinity to rectify any situations and possibly return to xfinity service. The rep said I owed $222 from old account [Edited: "Personal Information"]. I disagreed and explained what happened as he verified. He said if I stay with xfinity/Comcast (14 +years) He would cancel that account and start a new one waiving the incorrect fees, I agreed and canceled safelink. Received a new account 0725. I eventually had open heart lvad surgery in December 2024. Never been late on a payment. Then credence resource management added the charge to my transunion report. I called xfinity immediately and was reassured the matter was resolved. It was not. Still on my credit report, I filed a dispute. I contacted xfinity again only to be told they sold the account and no longer had the information as it was sold to collection agency. Now Im still getting [Edited: "Language"] by you having me jump through hoops and explain for the 10th time what happened to foreigners who can barely speak English.

(edited)

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19 days ago

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XfinityArmand

Official Employee

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2.4K Messages

We are glaf to take a closer look at this for you @user_6wko7a. Please feel free to shoot us a private message with your details so that we can get started.

To send a "direct message" / "private message" message to Xfinity Support:

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• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

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• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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17 days ago

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user_6wko7a

Xfinity illegal business practices

XfinityDilary

user_6wko7a

XfinityArmand

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