Xfinity Experience

I had a mobile line and internet service with Xfinity for about 2 years. When I initially signed up we were given a discount for the internet and mobile line, but over the course of the two years the monthly charges continued to increase by $1 or $2. When I tried to call and see why the bill had increased I got the AI assistant over and over, many times it took over an hour for them to tell me it was a mistake and they’d reduce my bill to the original agreed upon price, just to see I was being charged more than the original price again the next month.

Upon closing my mobile line and internet I had to call multiple times to access my account as the app continued to have loading issues each time I tried to cancel. When I was finally able to cancel my account they removed my internet discount and charged me more than my original price for half a month of mobile line usage. 

I definitely won’t be returning as it is too difficult to try and navigate the AI assistants each time I need to call (which is at least once a month). I did not appreciate continually being up charged without any notice or notification that my plan had changed (which it never did). And upon leaving, it was very difficult to close my line and account, and I was not told I’d be charged more for canceling the wifi at the same time as my mobile line. Truly a rough experience.