Visitor
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1 Message
Xfinity doesn’t actually have 5G and their customer service is a lie.
I have the IPhone 12 Pro, and my phone settings say I can use 5g, my Xfinity mobile plan says I can use 5g, and I know my area is covered with 5g. Yet still my phone won’t connect to 5g and continues to stay on LTE. I’ve done everything that Xfinity had said about fixing the problem, yet it still persists. I’m beginning to believe that Xfinity doesn’t actually have 5g and It seems like I’m paying for something that doesn’t exist. My friends phone is connected to 5g and they use T-Mobile, I’m thinking of switching over, but the xfinitywifi is pretty useful. I’ve restarted my phone, I’ve checked my phone plan, I’ve reset my network settings, I’ve turned airplane mode on and off, I’ve tried to contact an agent, but no one helps.
DaveO3
Problem Solver
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772 Messages
3 years ago
Unfortunately 5G coverage is not as wide spread as shown on coverage maps. Yes there may be some 5G transmitters sprinkled around the country, but the carriers are still in the process of swapping the now deprecated 3G and the 4G LTE ones for 5G. From the article below it appears that Verizon users are only connecting to to 5G about 10% of the time.
https://www.highspeedinternet.com/resources/4g-vs-5g
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tuffigirl
Contributor
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178 Messages
3 years ago
Honey they all lie. There is a big difference between by 5G and 5GUW (5G Ultra-Wide). 5G is just glorified LTE and I've talked to so many who sat their speeds are actually slower. 5G UW is the faster speeds but it's very limited... mostly in big cities and will take a long time to spread out. Just because your friends T-Mobile shows her phone says 5G doesn't mean it's actually 5G... you need to check all the carrier maps and see where by 5GUW is in your area and then decide if you want to not only pay for the huge amount of data it eats up but kill your battery in the process.You also need to go into your Cellular Data Option settings and make sure you actually have it turned on... cause I live in a bad area for coverage and even mine says 5G. I'm sure not their biggest fan anymore but my Xfinity says 5G most of the time these days.
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user_94e978
Visitor
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1 Message
3 years ago
Are you still having this issue? I just switched yesterday and am having the same problem. I have tried everything you have per an Xfinity rep and nothing works.
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screenname137
Contributor
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295 Messages
2 years ago
We've had good service (cellular - their backend account support can be a mess) from Xfinity, in Atlanta, for a few years now and we had Verizon before. The upside to Verizon is that they seem far more organized at managing their customer accounts. The downside is that you pay dearly for that level of competency. As for performance comparisons, Xfinity is on Verizon's network, but it's not the same as noted in this article, which also talks about T-Mobile's 5G. A good read:
Xfinity Mobile vs. Verizon 2022: Plans, Pricing, and Perks | WhistleOut
That said, I have never in three years, even in large crowds after a concert or game, experienced any noticeable "deprioritization" as described in the article. So, I think that concern may be overblown. Our worst issue is our house sits in a Verizon dead spot - it has always been that way for years, but as soon as we leave the neighborhood, all is good and we get 5G most of the time.
(edited)
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Siordana
Visitor
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1 Message
2 years ago
Ever since I switched to the new plan—they have pushed it and even though neither of our phones are 5G I decided it was worth it to save money—my service has been abysmal! Dropped calls, zero bars. In fact I’m sitting right now at my kitchen table having to use WiFi because I show no cellular service!! I live in the middle of town and have never had that issue! I have in iPhone XR that’s updated to iOS 16 and still have issues. I also find it ridiculous that after 20G of data a month my speed gets reduced. I pay for unlimited data, tests, calls etc. That should mean unlimited PERIOD. I feel like a child who gets grounded for playing too much. And my cycle goes to the 11th and I haven’t been using my phone that much on cell—I connect to WiFi at work and home—and my 20G is gone already a week! What the heck… Something is definitely up. If T-Mobile wasn’t connected to Sprint I would move there—Sprint had worse service than this…
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