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It really amazes me how companies get so big and then they just don’t care for the customers when it was the customers that built the company these people literally could care less about their customers and apparently they don’t care if they go out of business or not really amazing job.

I've had xfinity mobil since January and I've been overcharged 1200$+ for "20$ per gig" even though I was told it was an unlimited plan. After 3 months and about 5 hours of calls I finally got a refund of 1000$ because they decided that was fair. Then I received a 100$ gift card for signing up that says it expires in 2027 but in the fine print it actually expires after 6 months so I wasted another hour on the phone to be told they can't do anything which is total [Edited: "Language"]....they 100% could have re sent it... thats the final straw, I'm canceling my mobil and home account. Biggest crook company I have ever dealt with... masters of deception. I had t-mobil for 10 years and never had anything close to the problems I've had with xfinity, thats probally why they changed their name from Comcast.

I have the opportunity to leave Xfinity when I moved into a mobile home park. Xfinity wasn't offered. It's a big relief. They have the worst customer service. They are one of the richest company but they can't afford to get people live people that you can talk to. I have never needed to talk to any kind of automated system I've needed to talk with a live person and what you have to go through the education if they ask me one more time can I send you that link can I send you that link no I want to talk to someone customer service customer service would you like me to send you that link.  blow your own horn I hope there is never a reason that I have to go back to them. I am paying $20 a month for internet. I use my Roku. I have more sports than I can stand. Any TV show or movie I want to watch. When I call my cable company I get a live person without much frustration at all.

I have used Xfinity for years, and had set up autopay with my credit card. I get texts from Xfinity all the time about various service things. However, I got no warning that my payment method was set to expire. Most companies will tell you that your card on file is going to expire and to update your payment method. Instead, Xfinity let my card expire, and 2 months later, sent me a text that I was past due. They also immediately reported this to the credit agency. This caused my credit score to go from around 800 to around 600. I spent hours on the phone with a customer service representative who told me that they would fix it, but lo and behold, months later, my credit still [Edit: Language] This is not just a "slight" mistake. This is a complete ruining of my credit, which will affect my ability to buy a car or a house. This company is unethical and does NOT care about its customers. 

I too have called several times since I ordered Xfinity in December

ALL CONTACTS with CHAT, AI, Web, agents HSVE BEEN ASININE, and INCOMPETENT! 

they refuse to refer you to an agent, then to a technical specialist and kept me on the phone for 5 hours and kept saying repeatedly, “OK, LET ME TRY THIS!!!!!”  Finally by screaming and refusing to talk to Mary, she finally had a technical specialist call.  He fixed everything with in 5 minutes!

WHY DO YOU PUT YOUR CUSTOMERS THROUGH SO MUCH [Edited: "Language"]!

 I live in an apartment and am forced to use Xfinity!!!!

[Edited: "Inflammatory"]

I canceled my service at one address because they wanted to increase the price and frankly fiber is unmatched to Xfinity and does not go out in storms. I gave the sales rep a chance to save my account that another she was extremely nice and patient and we kept the service there with lower pricing for one year and free mobile. I spent at least 1 1/2 - 2 hours with her to make this happen. Come to find out my sons mobile was never activated he is going on 13 I called to have it corrected and the rep hung up on me and claimed a bad connection which was a complete and utter lie. I called another rep and they called in on the other line and I was put on hold so I went back to the second rep. He spoke down to me like I didn’t know what I was doing and I still have no phone service. [Edited: "Solicitation"] they are the absolute worst company to deal with. Hours and hours of my day wasted and my soon to be teenager is going to be home soon from school with no phone. Any savings she provided is completely gone by what I would have made had I worked today. I run several businesses. The last rep told me he would call me back in an hour and what do you think happened of course no phone call. [Edited: "Solicitation"] No matter what they offer!!!!

I recently switched to Xfinity Mobile after a sales representative offered me a promotional package of $44 per month for four lines for 12 months, along with $100 rebate cards for each line. However, once the transfer was complete, the promotion wasn’t applied, and I was charged $100 per month immediately, in addition to an activation fee that was never mentioned.

When I called to resolve this issue, I was put on hold and received no clear answers. I feel that Xfinity Mobile's sales tactics are misleading, so be cautious when their representatives call you to discuss new promotions. Otherwise, you may end up wasting your time and money with nothing to show for it. You could end up paying the same as your previous provider, plus a new activation fee.

Today, I canceled my Xfinity Mobile service and returned to my previous provider, even though they charge the same price along with the new activation fee. However, I prefer to pay a fair price to an honest business rather than deal with a scammy business like Xfinity Mobile.

agreed! worst internet/mobile company in existence !

Hello I would like to leave a review now that I'm done with your company I was a customer since 2020 to 2025 I started with your phone service and later switch to your internet some how we had 4000 credit and they somehow vanish during an account start over something your agents had done 4 years in we was living in an apartment where for 3 years before they notify the tenants that a new company was taking over and they was going to do renovations so when it came time for our apartment to be renovated the complex moved us from one apartment onsite to another and the property manager told us we be moving back in it when finish we told xfinity about it and they said well since you're moving back in and your still going to be living on site we'll just leave it the same address we said ok... to where a temp move became 7 to 8 months in and the apartment didn't inform us that they were moving someone else in it and the person that the property managers moved into what was supposed to be our renovated apartment call xfinity to activate their account we get a phone call from a representative asking if we was living in that renovated apartment we told him the situation and after explaining he says so you living in the apartment or not and we told him not at moment and disconnected our service and disconnected the phone then we had to call back and get it turn back on in the temp apartment address then some time past and I needed my phone number change for harassment reason to call and get a number change to where they disconnect my phone and the other phone on the account had to drive to xfinity store to get turn back on... then two months past didn't like how we was getting treated in the unrenovated apartment for 10 months in now so we took the pay out and left to stay with my other half son til my property was ready to move to so while we was there at his son's we try to connect our service there to where we set up a appointment to get that done and they never showed we called and try to reschedule but the only day they had available was a day where me and my other half had to work and we told them that the only person that would be there is his 16 year old granddaughter and they said someone of the age if 18 has to be there so we gave up been a customer since 2020 to oct 3 2025 will not recommend and will let others know of this experience.

Oh my god their customer service is THE WORST! I spent over FIVE HOURS trying to give them money. They couldn’t find my account, they had changed my address in some places but not in others, they won’t let anyone pay using an e-check, they are incompetent and I wouldn’t pee on them if they were on fire. 

I would rate xfinity customer service and their shady marketing as the worst in the industry. They sold me a free line of mobile phone and then still charged me 25$ per line on the monthly and when i asked them to rereview on what their customer service sold me they said thats not we have on the account and will be charged 25.XX$ and thats promo rate, they trick you saying something and signing up for something else. I cancelled the service and had a very hard time getting the port out of them, I purchased the phone with them and now they are saying i have to pay full price because you are out of 14 day return window. Sure, i paid the full price to own the device and now they are saying i have to wait 60 days to unlock the phone so that i can use on other carrier. This is what i am getting after spending hours of time with them on phone. Stay away from them if you can. 

If you read these review, you can see why they are all bad.  Even when you leave an awful review, they AI machine, and not an actual person with an actual solution, or anything that makes any sense, responds.

Literally the worst customer service and overall service I have ever dealt with.  In my opinion, a service with 0 redeeming qualities.