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user_970wi3 thank you for using the Community Forums page to reach out today. I understand that you have had a less than stellar experience with Xfinity mobile support. I would be happy to assist you with your billing concerns to turn your frown upside down with our amazing Xfinity Service. Can you elaborate on what exactly the billing issue is that you came across?

And don't do there on line chart You'll be promised the world and that you're with the best person. There is only to be shoved off to somebody else. I have dealt with 5 plus different customer service reps talking online and none of them can accomplish anything that I've needed done. What kind of customer service pond you off another employees? Because they can't do their [Edited: "Language"] job xfinity.

The worst customer service beware they take money out of your account with no explanation and put you on hold while you listen to people laughing and talking they just don't care about their job with no accountability been on hold for a long time after talking to a young lady that transferred us without saying anything and then had to start all over they guy said because we hung up and called back asked for a supervisor and now total time on this call almost 2 hours totally ridiculous! Customer service right out the window besides a $42 credit and a extra $33 taken out of our account every month have to call buyer of xfinity service beware !!

Es una estafa. Me ofrecieron un teléfono gratis. Dijeron que no tenía nada que pagar y ahora me están cobrando una mensualidad. Pésimo servicio. Me comuniqué 2 veces para asegurarme que fuera cierto. Y ahora me están cobrando $72. 

The worst customer service of any company I've had to deal with. It's actually a joke in my family anything that's extremely difficult that should be really easy. we use Comcast as an example I'm a senior citizen and would like customer service. Comcast has no consideration for people who are senior citizens. They make everything very difficult the company like this can afford operators. The computer cannot handle every situation. Making it difficult to handle your problem frustrate you and if it gets to you enough you will switch carriers. There are plenty of them out there. And they're all cheaper than Comcast. If Comcast wants to be the most expensive cable network in the world. Then they should match it with customer service. They get a zero. And they [Edited: "Language"]

I have been with Xfinity for more or less than 20 years. I have had the home phone, the cable, the streaming, the internet. And they have always been able to accommodate me depending on my needs. However, their mobile service is horrible. I have a number (464) area code that no one recognizes. At first they told me it was a new Chicago area code. its been over 4 or 5 years and its always rejected. Because it's not recognizable, it drops my call after 15 min of conversation. It doesn't want to work when i try to make outside phone calls. It gives me an error message saying "i am not connected to to a service". NO one can reach me because it goes straight to voice mail. It is the worse service i have ever had. I had LYCAMOBILE and their bad too. How ever i paid my 20 bucks and thats was my worth. But for xfinity, I have been paying 43 bucks for years now. for phones that are fully paid. And now my rate went up. When they dont offer any incentives. There is no communication anywhere. If i was to get killed in the middle of the street i would have to wait for it to tell me i can only dial 911. the service is horrible. I understand, that i am not paying top-noch. However, i do need a reliable phone. if you cant do that for me. I will have to change providers. I dont care much about the number, just peace of mind.

Hi, I got a phone call and email from comcast, everything was fake. Below read the email from these people, looks real. Thank you.

XFINITY COMCAST SECURITY <[Edited: "Invalid Email Address"]>	Fri, May 2, 10:12 AM
to me

Hi XXXX,
             

     This email is hereby to inform you the current status on your network for the account no. ending with XXXX. where your firewall is been deactivated because of which we have been receiving the notification such as errors & warning. After Diagnosing your Network there were new connections found on your Internet using Unknown IP Address, so we have called you regarding this issue wherein we could resolve it for you so that you do not face any interuption on your network. 

                 
     We do apologize for the inconvenience caused to you please do co-operate with the department so that we could resolve your case as soon as possible.

 

  

For more information regarding the case, assigned technician will explain your appointment details to you over the phone (voice recorded call)  xfinity.com/appointment. Your security is top priority at Xfinity! To Learn more, visit our FAQs at xfinity.com

 

 

 

Security Department

[Edited: "Personal Information"]

 

 

 

 

 

 

 

 

 

This isn't even remotely close to exaggeration. Never in my life could I believe the treatment that I get from them. Incompetent. I have spent about 15 hours in store and on the phone with them in the past week and the only action (other than transferring me to different people and having me re-explain the issue again and again and again and again and again), was removing a phone line from my account, something I never allowed, asked for, or agreed to. Here's the kicker, youd think since they [Edited: "Language"] up they'd go out of there way to fix it. NO, instead, they had me on the phone for another 5 hours, and ended up telling me that they can fix the thing they broke but it would take 3-5 days. So currently I have no data, no talk, no text. No way to use my train ticket in the mobile app. No way to authenticate and use vpn for work. No way to make work calls. No way to join meetings online. No way to get into banking, brokerage, or any apps that require 2fa. And one thing I didnt mention, this entire call was for me to transfer an esim from an old phone to a new phone, same number, same line, same everything. And they managed to make this an absolute dumpster fire of an experience. Xfinity, do better, this is pathetic.

This is my exact situation. 

I wish that we could be compensated for the hours we spent on the phone and in Xfinity stores. 

I wish we could be compensated for the stress of being overcharged again and again and again. 

I wish we could be compensated for the times that the agents give you resolve for the problem only to not actually follow through with it. 

Xfinity has overcharged me about $300 over one year and I've been in contact with him this entire year trying to get my money back that they are stealing from me each month. 

Xfinity mobile is the worst company experience I've ever had in my entire life. Customer service agents and customer service reps in the store are all nearly useless. I've had a problem for a year and it's still unresolved. After I get my money back I'm canceling both my phone and internet and will never give Xfinity or Comcast another Penny. I'd rather pay more for a different internet company. Because Xfinity mobile has been such a horrible experience, Xfinity lost a long time internet customer. 

I'm a chill and easy to please person. Xfinity really truly sucks and I would never recommend Xfinity mobile to anyone. This is your warning. 

Poor service i bought a new phone after i lost mine and got hit with 2 lines.  they couldn't transfer my original number.  This was when u went in to a service center.  I tried to do chat and they cut my phone off and it's emergency only calls now. [Edited: "Language"] Then I tried to reconnect to the chat and they must have turn off the chat access for me. Like chat is so slow 56k speed to a guy in India.  

This is the most accurate thing here. Today i have literally asked to have my CREDIT CARD information removed because it wouldnt let me and the people keep leaving the chat and tossing me to different people, its [Edited: "Language"] ridiculous and i dont know why anyone uses this scam of a business.

I called Xfinity mobile today. I talked to Tony. He was very kind and helped me. Tony did a great job and helped me with my problem. Thank u Tony.