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Monday, February 24th, 2025 9:23 PM

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Xfinity mobile has the worst customer service communication in the world! Literally every single time, which has been an on going problem every monthly bill service to become stuck on the phone for hours constantly getting transfered multiple times having to repeat, explaining my situation over to each agent who then literally lies to me just so they dont have to deal with my issue. If you enjoy being over charged and lied to then xfinity mobile is for you. Otherwise,  my recommending is to RUN! [Edited: "Solicitation"].

Official Employee

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1.3K Messages

1 month ago

user_970wi3 thank you for using the Community Forums page to reach out today. I understand that you have had a less than stellar experience with Xfinity mobile support. I would be happy to assist you with your billing concerns to turn your frown upside down with our amazing Xfinity Service. Can you elaborate on what exactly the billing issue is that you came across?

6 Messages

24 days ago

The worst customer service I have ever experienced. I have my internet my mobile with you been a customer for 2 years and I have had no cell service for 5 days already cuz none of your customer service ppl know hiw to activate my service from changing phones im done dealing with this im definitely looking for a new service I spent over 8 hours on the phone yesterday with you guys and nothing was accomplished I guess it shiws you get what u pay for and you definitely have the bottom of the barrel when it comes to employees. Your right there to charge for every lil thing but you cant give yhe service to match your prices! [Edited: "All Caps"]

(edited)

Official Employee

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2.7K Messages

Good afternoon, user_4gnks6! I am sorry to hear you are feeling this way. We want every experience to be a good one and for problems to be resolved the 1st time you contact us. We are happy to further assist you here. What concern are you having with your account? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 Messages

24 days ago

And don't do there on line chart You'll be promised the world and that you're with the best person. There is only to be shoved off to somebody else. I have dealt with 5 plus different customer service reps talking online and none of them can accomplish anything that I've needed done. What kind of customer service pond you off another employees? Because they can't do their [Edited: "Language"] job xfinity.

(edited)

1 Message

11 days ago

The worst customer service beware they take money out of your account with no explanation and put you on hold while you listen to people laughing and talking they just don't care about their job with no accountability been on hold for a long time after talking to a young lady that transferred us without saying anything and then had to start all over they guy said because we hung up and called back asked for a supervisor and now total time on this call almost 2 hours totally ridiculous! Customer service right out the window besides a $42 credit and a extra $33 taken out of our account every month have to call buyer of xfinity service beware !!

Official Employee

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1.7K Messages

 

user_39au0u 

I understand your frustration, and I would be reaching out too if I were in your situation. It sounds like you've had a very challenging experience with customer service, and I appreciate you bringing this to our attention.

In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

Let's work together to resolve this issue. Could you please provide more details about the extra $33 taken out of your account each month? This will help us investigate further and find a solution for you. Please send that information along with your full name and address in a direct message.

Here is a great step by step process on how to send us a direct message: 
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
Check out for example on how to send us a Direct Message:
https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e


Thank you for your patience, and I look forward to assisting you further.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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