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Xfinity mobile has the worst customer service communication in the world! Literally every single time, which has been an on going problem every monthly bill service to become stuck on the phone for hours constantly getting transfered multiple times having to repeat, explaining my situation over to each agent who then literally lies to me just so they dont have to deal with my issue. If you enjoy being over charged and lied to then xfinity mobile is for you. Otherwise, my recommending is to RUN! [Edited: "Solicitation"].
XfinityMarcus
Official Employee
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1.4K Messages
2 months ago
user_970wi3 thank you for using the Community Forums page to reach out today. I understand that you have had a less than stellar experience with Xfinity mobile support. I would be happy to assist you with your billing concerns to turn your frown upside down with our amazing Xfinity Service. Can you elaborate on what exactly the billing issue is that you came across?
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user_4gnks6
6 Messages
2 months ago
The worst customer service I have ever experienced. I have my internet my mobile with you been a customer for 2 years and I have had no cell service for 5 days already cuz none of your customer service ppl know hiw to activate my service from changing phones im done dealing with this im definitely looking for a new service I spent over 8 hours on the phone yesterday with you guys and nothing was accomplished I guess it shiws you get what u pay for and you definitely have the bottom of the barrel when it comes to employees. Your right there to charge for every lil thing but you cant give yhe service to match your prices! [Edited: "All Caps"]
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user_4gnks6
6 Messages
2 months ago
And don't do there on line chart You'll be promised the world and that you're with the best person. There is only to be shoved off to somebody else. I have dealt with 5 plus different customer service reps talking online and none of them can accomplish anything that I've needed done. What kind of customer service pond you off another employees? Because they can't do their [Edited: "Language"] job xfinity.
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user_39au0u
1 Message
1 month ago
The worst customer service beware they take money out of your account with no explanation and put you on hold while you listen to people laughing and talking they just don't care about their job with no accountability been on hold for a long time after talking to a young lady that transferred us without saying anything and then had to start all over they guy said because we hung up and called back asked for a supervisor and now total time on this call almost 2 hours totally ridiculous! Customer service right out the window besides a $42 credit and a extra $33 taken out of our account every month have to call buyer of xfinity service beware !!
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user_4qcfz3
1 Message
23 days ago
Es una estafa. Me ofrecieron un teléfono gratis. Dijeron que no tenía nada que pagar y ahora me están cobrando una mensualidad. Pésimo servicio. Me comuniqué 2 veces para asegurarme que fuera cierto. Y ahora me están cobrando $72.
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user_4r37jx
Visitor
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1 Message
18 hours ago
The worst customer service of any company I've had to deal with. It's actually a joke in my family anything that's extremely difficult that should be really easy. we use Comcast as an example I'm a senior citizen and would like customer service. Comcast has no consideration for people who are senior citizens. They make everything very difficult the company like this can afford operators. The computer cannot handle every situation. Making it difficult to handle your problem frustrate you and if it gets to you enough you will switch carriers. There are plenty of them out there. And they're all cheaper than Comcast. If Comcast wants to be the most expensive cable network in the world. Then they should match it with customer service. They get a zero. And they suck
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