Wow. Just wow. That’s all

So yesterday I decided to use Xfinity mobile for my carrier and brought my own devices. Both Apple products and bought directly from Apple. Both devices are unlocked as well. (iPhone 13 Pro Max and Apple Watch Ultra.) They have issues connecting at the store. So they say they will continue to try to get it together for me.

What is the issue? It’s very simple. They have the wrong IMEI numbers for the devices. I contacted them multiple times yesterday and today. Spent over an hour on the phone just a bit ago and still nothing.

According to them, the phone isn’t activated but I’m currently using it. Been using it for the last 36 plus hours. So they tell me on the phone they can help me. GREAT!!

NOPE!!!!!

They have to create a ticket so that they can get it to higher up. Unbelievable!! All they need to do is correct the IMEI numbers and and that would most likely fix the problem.

But now I have to wait until next week for someone to help me.

I better get something free out of this.

Responses

U

user_faddbf

Visitor

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4 Messages

2 years ago

I have been trying to get assistance for 3 days now. Is it possible to get a really good tech support person to help me? I just want my phone and Watch activated correctly. I don’t want to have to wait until next week.

Note: This comment was created from a merged conversation originally titled Direct message

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ccRuben

Retired Employee

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729 Messages

We will be happy to help you. Please send u a direct message. Tahnk you.

2 years ago

0

EG

Expert

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110K Messages

@user_faddbf Here's how;

To send a direct message (private message);

Click "Sign In" if necessary.

Click the "Direct Message" icon in the upper right corner or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon.

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

See https://comca.st/3KQF8q9 for an example.

[Permission from and credit given to BruceW].

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

2 years ago

0

U

user_faddbf

Visitor

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4 Messages

I sent the pertinent messages and information you requested.

2 years ago

0

Plan

user_faddbf

Wow. Just wow. That’s all

user_faddbf

ccRuben

EG

user_faddbf

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