Visitor
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4 Messages
Direct message
I have been trying to get assistance for 3 days now. Is it possible to get a really good tech support person to help me? I just want my phone and Watch activated correctly. I don’t want to have to wait until next week.
ccRuben
Retired Employee
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729 Messages
1 year ago
We will be happy to help you. Please send u a direct message. Tahnk you.
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EG
Expert
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106K Messages
1 year ago
@user_faddbf Here's how;
To send a direct message (private message);
Click "Sign In" if necessary.
Click the "Direct Message" icon in the upper right corner or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
See https://comca.st/3KQF8q9 for an example.
[Permission from and credit given to BruceW].
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