Visitor
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3 Messages
Won’t allow me to log in as primary user.
I try to log into my account using my user ID and it tells me I am not the primary user on the account. We only have two logins. What can I do?
Visitor
•
3 Messages
I try to log into my account using my user ID and it tells me I am not the primary user on the account. We only have two logins. What can I do?
XfinityJanelle
Official Employee
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1.3K Messages
1 year ago
@Tony200816 Thank you for reaching out on the Xfinity Community Forums. I am happy to look into this for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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