L

Visitor

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2 Messages

Thursday, November 17th, 2022 11:46 AM

Closed

WiFi Profile Management has been disabled

Transferred SIM card from Motorola 5G Ace to unlocked S22 Ultra.

Registered SIM to new phone. 

Am traveling, trying to connect to Xfinity network. 

Xfinity hotspot app not allowing me to connect. 

Receive message that WIFI Profile Management has been disabled. 

Official Employee

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1.2K Messages

1 year ago

Hello, @ldhin904. One of our awesome administrators posted the following troubleshooting steps, please let us know if any of these steps work: 

 

Why won't my phone auto-connect to Xfinity WiFi hotspots?

With millions of WiFi hotspots nationwide, Xfinity Mobile hooks you up by auto-connecting you to secure WiFi. Let's figure out why your phone isn't auto-connecting, so that you can get back to enjoying easy access to free, secure data.

Check These Things

Here are some reasons your phone might not be connecting to Xfinity WiFi hotspots:

 

Samsung and LG Phones

AUTO-CONNECT TO XFINITY WIFI IS TURNED OFF

If you have a Samsung or LG phone, you must have this feature turned on before you can auto-connect to Xfinity WiFi hotspots.

Go to Settings > Connections > WiFi > Advanced > Toggle on Auto-Connect to Xfinity WiFi.

 

YOUR PHONE DOESN'T HAVE A LOCK SCREEN CODE

If you have an LG X power or LG X charge, auto-connecting to a secure Xfinity Mobile network requires that you first configure a lock-screen code (a password or PIN). You can still auto-connect to “Xfinity WiFi ” (a public network) and your home WiFi without a lock-screen code, but for secure Xfinity WiFi hotspots, the swipe technique for locking your screen isn’t enough. (iPhones, and Samsung and other LG devices don't require a screen lock to auto-connect.)

 

LOCATION SERVICES AREN'T ON

If you have a Samsung or LG phone, you must enable location services before you can auto-connect to Xfinity WiFi hotspots. Go to Settings to make sure it is on.

 

INTERFERENCE FROM THIRD-PARTY APPS

If you have a Samsung or LG phone, a third-party app may be interfering. Try uninstalling any other WiFi connection management applications that were installed from the Google Play store. These applications can interfere with Xfinity Mobile's built-in connection manager application, causing your phone to jump back and forth between WiFi connections.

 

All Phones

SOFTWARE IS OUT OF DATE

If you brought your own device to Xfinity Mobile, you may have had an outdated software version when you made the switch. Update your OS so your phone is running on the latest software.

Here's how to do it:

A HOTSPOT HAS A POOR CONNECTION

If the nearest WiFi network has low connectivity, or is down, your phone might not pick up that Xfinity WiFi hotspot.

 

 

Reference: https://www.xfinity.com/support/articles/phone-wont-autoconnect-wifi-hotspots

Visitor

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2 Messages

1 year ago

Thanks for copy/paste of generic response.

Already went through these steps.

Still experiencing original issue.

Official Employee

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842 Messages

Thank you for letting me know you are still experiencing the original issue, @ldhin904. 

I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

1 year ago

Hey Xfinity, here we are still having the issue and it has not been resolved. Stop turning a blind eye to this. Seems like you guys need to fix you need to fix something server-side instead of issuing generic troubleshooting responses, wasting people's time to get in touch with your customer support, and basically ignoring the issue. Someone even did all of the troubleshooting for you in this post:

https://forums.xfinity.com/conversations/xfinity-mobile/wifi-profile-management-has-been-disabled/62d224ad26e4b32f2dec9398

As the user stated, you guys are "...pulling a profile from https://cdn.connectionassist.com thats supressing the xfinity/verizon APN with the MCCMNC 311480". So nothing we can do on our end. We can't even sideload version 7.1.0 to get around this issue since it looks like the old version cannot authenticate sign-ins anymore with changes to your authentication.

New Poster

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7 Messages

11 months ago

@XfinityGabby , @XfinityKimberlyB ,

Recently switched to Xfinity mobile and trying to connect to secure Xfinity Hotspot. I have 3 lines, two Google Pixel 6a s and one Pixel 6 Pro, all updated. 6a s are Xfinity mobile locked, and 6 pro is BYOD. Both 6a s connect to Xfinity Secure hotspots without even downloading the hotspot app.

I can't connect to the secure hotspots using 6 pro. The Hotspot app tells me, "Wifi profile Management has been disabled." I was on the phone with one of your advanced tech support team member from your awesome Xfinity mobile expert and ended up without a solution. 

I really need a solution to this issue. I know I can call your awesome Xfinity Mobile Expert for help, but it eats up at least an hour a day to:

Get past the automated system

Tell the 1st layer of the customer support team what's wrong and convince them that it is an advanced team issue

Clarify everything with somebody from the advanced team and get through stuff!

Anything that can be done to set this up? I know the issue is due to the unavailability of the certificate. Is there a place I can get the certificate to set up Wifi hotspot manually?

TIA

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