1 Message
Why won't xfinity unlock a phone that has been paid off for almost 2 years
Why do they hold people hostage, I post work, money, and sleep over this issue. I've had 18 interactions and over 23 hours of actual interaction time. And I keep getting different answers every time. I went into triadelphia the other day and they told me the person who owned the phone before was past due. Yeah, he was not during the 17 other times I called and they certainly let him buy a new phone. It's fraud. Plain out old monopoly seeking con work.
XfinityArmand
Official Employee
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1.8K Messages
1 year ago
Hi there @Letshavesomesense! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. We greatly appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited on this platform. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
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