Why is the July payment $675 which is two times the amount due? I believe it is incorrect as I have not misssed any payments.

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XfinityAirelle

Official Employee

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3.4K Messages

19 days ago

user_986kcs Hi there! Thank you for taking the time to post. A large bill would have raised concern for me too. Our team would be happy to look into this for you.

Can you please send us a direct message with your full name and service address so we can take a closer look?

How to send us a direct message:

- Click “Sign In” if necessary.

- Click the “Direct Messaging” icon.

- Click the “Start new conversation” icon, which looks like a pencil and paper.

- In the “To:” line, type “Xfinity Support.”

- As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

- An “Xfinity Support” graphic will replace the “To:” line.

- Type your message in the text area near the bottom of the window.

- Press Enter to send it.

How to: Direct messaging within the forum | Xfinity Community Forum

Talk to you there!

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user_986kcs

Why is the July payment $675 which is two times the amount due? I believe it is incorrect as I have not misssed any payments.

XfinityAirelle

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