Why do you hate me?

Dear Xfinity,

I really liked you and what you had to offer, so I ordered both, internet and mobile from you and I was absolutely thrilled. You asked me to verify my identity online. No biggy, right? I would do that for you. But then, You cancelled my mobile order because I have a non US/Canada/Mexico passport. I am a valid resident with a valid visa and foreign passport but you rejected me and cancelled my order.

You offer the only other option to verify : state id/driver's license. I passed my driving test recently, it can take 14 days or more for me to get my license card mailed to me. I have a temporary operators license but it's not enough for you, you will not accept that. 

You would just not verify me online so I came to your store. I came to you with all my documents in person so you could verify me. But you couldn't help me. You sent me back empty handed.

So here I am, dejected and utterly powerless to prevent the inevitable cancellation of my order for the second time. Ofcourse, I could just wait to get my driver's license card and miss out on the iPhone 16 preorder, no big deal right?

I just had to ask : Xfinity, why do you hate me?