Why did the universal connectivity charge increase from .68 to $3.18 from April to May?

@XfinityDilary​ I did call and discuss with an Xfinity Mobile representative. Unfortunately no one at Xfinity seems to know why the taxes/fees went up when our service went to the lowest possible cost--$15.

I was given a credit to cover the cost and decided to move on. I hope the rate returns to a reasonable and regular amount next month. I would hope your company would do a better job educating representatives on these matters. The answer can't always be--the computer did it. Someone in the company should be familiar with how the fees are calculated. I do believe it has something to do with the inappropriately added Canada/Mexico calling plan that was immediately removed. The computer system would think that I had and used this service for the month as the representative simply gave me a $10 to offset the $10 charge. He was unable to remove the calling plan.

@XfinityDilary​ I got similar issue as well. I'm Xfinity Mobile customer for the almost a year. All is going fine & was adding some new lines to my account (from 4 lines to 10 lines). I noticed that in my last bill the Universal Connectivity Charge was total of $1.78 for the statement (for 6 lines) with dates: May 22 - Jun 22 billing. But my current bill that got has the Universal Connectivity Charge (for 9 lines) as $27.27. Regulatory Recovery Fee is also quite high (increased from around $0.75 to $3.70). Can you please look into this for me?

Hi there @user_df9014! We greatly appreciate you taking time out of your day to voice your Xfinity Mobile concerns with us and want to make sure you’re able to get in touch with an awesome Xfinity Mobile expert to get the help that you need with your service. Due to account security restrictions, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at https://comca.st/3Snk91R where an Xfinity Mobile expert is available 24/7?

Hello there @user_0d0ca6, thank you so much for reaching out to us about your billing concerns. You are in the right place, and I am happy to assist you today with your billing concerns. For future reference, please make sure to create your own public post requesting assistance. To better assist you, can you send me a private message with your first/last name and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

I paid $5.00 to call from Mexico. I was charged 160.00 dollars. I called twice to complain and was told both times that a mistake had been made and that it would be corrected. It has not been correct and I was charged a connectivity fee of 89.00 dollars.  I am ready to switch my service.