New Poster
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3 Messages
Why can you not speak to a mobile billing representative that is based in America
We were charge $120 for a global travel pass based on what our local Comcast store said we needed (10/day for 12 days). When my mom went on her cruise, she used some data but all were allowable countries per the global pass website. Now we get another bill for another $275 for roaming charges when out of the country. Yes she used data like what is allowed per the global pass.
Talking with all the India and Pakistan reps and no one can explain why we are getting these extra charges. This shouldn't be hard for someone who speaks English. Why can't I talk with an American when I have an issue with your business? Fix this COMCAST.
XfinityFrank
Official Employee
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2.8K Messages
3 hours ago
Hi there, @JG37122. Thanks for reaching out to us here on the Community Forum. Sorry to hear about the trouble. We would be happy to work with you on reviewing the Global Travel Pass service to see what we can do to help get this issue straightened out.
Please send a direct message to us including your full name and complete street address.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
How to: Direct messaging within the forum
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