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OuttaHere26
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Tuesday, July 7th, 2026 5:01 AM

Where to send my payment by mail

Hi,

I closed my account and have a final bill. I wish to send payment by mail, but the payment address is not listed on my bill or anywhere online in my account. I see this question has come up a lot in the forums, but there is no clear answer. Got hung up on by the Billing department, and can't get through to the Mobile team since my account is closed, and apparently, the office is closed (even though it's 24/7 seven days a week?). Please advise. 

Robert

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3 hours ago

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XfinityDena

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4.5K Messages

18 days ago

Great question @OuttaHere26 To pay your final bill with Xfinity you would use self-service options, https://www.xfinity.com/bill-pay or by contacting customer support. For mobile, you should be able to use the link: https://www.xfinity.com/mobile/my-account/quickpay/start to quick pay.

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OuttaHere26

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@XfinityDena​ Quick Pay doesn't work if your account is closed. See below. I already spent hours on the phone with billing. I don't want to give my credit card on the phone, so where can I mail a check? Aren't customers allowed to pay by check anymore? Please advise. 

[Image Removed: "Personal Information"]

(edited)

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18 days ago

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XfinityAirelle

Official Employee

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3.4K Messages

 

OuttaHere26 Got it! Thats totally understandable. If you prefer tomail a check, you can send it to the return address listed on your bill. It can take up to ten days to be processed once received! 

 

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18 days ago

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OuttaHere26

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There is an address listed on the bill, and it specifically says "Please do not mail equipment, devices, or payments to this address. What gives? Time to file a complaint with the CPUC? Not best answer.

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12 days ago

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OuttaHere26

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Photo of message on bill saying do not send payment. 

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12 days ago

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XfinityRay

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4.1K Messages

Some of our services, like NOW products and Xfinity Mobile, do not offer an option to mail in payments. The Xfinity Mobile payment can be made using one of the options we outlined above.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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10 days ago

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