Visa prepaid card replacement

Hello, @user_mlvxjn thank you for taking time to create a post. I did want to help get the proper expectations that Xfinity Forums is a community platform, and if posts aren't created in the correct public board it can cause delays getting over for employee support. 

While we can certainly appreciate your desire to receive immediate assistance with your issue, sending unsolicited direct messages to our team or any other forum user is a violation of our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy. We ask that you please review those documents thoroughly as repeated violations could result in a revocation of a user's Xfinity Forum posting privileges. Please remember, by having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those documents as well as any other posted documents throughout the community. Thank you.

if you need to make the post look pretty here the links

Guidelines: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c

Xfinity Forum Acceptable Use Policy: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-acceptable-use-policy/602d9c64c5375f08cd574236

Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

I definitely want to help with the Visa prepaid card concern, and wanted to find out if you have visited the Xfinity incentive tracker site: https://www.xfinityincentivetracker.com/track? There is an option to work with an expert from that department via messaging, or the team is available Monday through Friday 7am-7pm CT at 1-833-269-9036. 

If you are still needing assistance, please let me know and I can get a ticket opened for our awesome Visa prepaid experts.