Verizon to Xfinity unnecessary drama

In late June, I called to find out about the switch from Verizon to Xfinity. I spoke to a representative that said Xfinity would handle the switch including paying off phone balance and remaining bill. I was also told that I would get a gift card in 2 months.

Today I called and the representative told me that Xfinity does not pay off phone bill and device balances. I was also told that I would not get the gift card for 90 days. Then another representative called and said 4 months IF I pay my bill on time. What's extremely frustrating is I have been a customer for over 20 years and today is the first time I felt like I had been told a lot of false information and that representatives thought I was lying about the information they provided me.