Unlock my phone!

https://www.fcc.gov/general/cell-phone-unlocking

Two weeks and counting for my fully paid off device to be unlocked.  I posted a length diatribe about my experience earlier today.  I see other complaints about the very same problem.   [Edited: "Solicitation"]

I wish I would have researched this sooner, otherwise I wouldn't have purchased a new phone a few months ago, knowing that I would be relocating and thus terminating the service.  Right now I am without a phone because I had to shut the service down due to a move.  They told me that the unlock would only take about thirty minutes and I received the email stating such but the device never unlocked and now I am on day 4 without a phone.  The phone is completely paid off, my balance is completely paid off.  After speaking with two representatives and getting nowhere I am now shopping for a new phone with a new carrier though the device currently in my possession belongs to me... yet I cannot use it.  My desperation has lead me down a rabbit hole of device unlocking websites which may or may not be legitimate and so i have decided to not make any moves.  Some clear direction would be nice but all I see in this forum are people stating the same story without any new information.