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user_828147
1st Topic

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4 Messages

Sunday, September 19th, 2021 11:38 PM

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understanding text message under billing

Under billing and unlimited text messaging why are calls showing multiple times, same number and just seconds apart?  Just want to understand.. Or is it counted when you reply back and forth? I know it's unlimited just trying to understand.  

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Updated 

4 years ago

807

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XfinityAntoine

Official Employee

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1.4K Messages

4 years ago

Thank you for taking the time to reach out and being part of the Xfinity family. That sounds like those are text messages if they're seconds apart. 

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user_828147

Visitor

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4 Messages

@XfinityAntoine    Can you please look into my account. There were never that many text messages during those times. Mine is a for sure as I hardly ever text. They all are like seconds apart. My granddaughter has 773 which is impossible. She is in class...... I think it should show one text for a specific time. Not the same text multiple times.  Just trying to figure out if it's an error in your system or how you document them. 

4 years ago

0

XfinityAntoine

Official Employee

 • 

1.4K Messages

Sure! I'd be happy to take a look and find out what's going on. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_828147

Visitor

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4 Messages

[edited containing PII]

Just curious why text messages show multiple times for one text. Looking for an explanation.  Thank you

(edited)

4 years ago

0

XfinityAntoine

Official Employee

 • 

1.4K Messages

Thanks for the private message and the info, [edited containing PII]! Can you please provide me with the zip code as well? 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_828147

Visitor

 • 

4 Messages

I looked again at my text messages on the account and looks like it was fixed.

Must have been a glitch on your side at that time. Each text message is just showing as a single.

Not the same messages seconds apart multiple times...

My question was never answered. Figured someone finally figured there was a computer logging problem.

[edited containing PII]

(edited)

4 years ago

0

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