Unable to see or download billing for last cycle

I am unable to view or download my Xfinity mobile bill for last cycle that ended on April 25th 2026. I have spent hours on calls and chat and even visited the store but no one can provide the bill. One agent said he can see it in other system but when he email, I am not receiving it. How the heck is that possible. You guys already charged my card for statement you can’t provide. How’s that possible. Either give me a statement or issue refund.