Contributor
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25 Messages
Unable to manage account, store won't help, and agents can't access my account
Since adding Xfinity mobile I haven't been able to manage my account online or on the app. I've been to the store, and they won't help. I call agents, and they can't even pull up and verify my account. No matter what I do I always get the same error message that my account contacts need to be verified. I don't received the security codes on my phone or email. The agents can't any even pull up my account. I paid almost $1500 to pay off my att phones to switch and this is what I get?
AtoZ0to9
Contributor
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25 Messages
5 hours ago
After speaking with Nathan, the supervisor who couldn't even access my mobile account, I was told to call back in the morning when billing is open. This is an entire month I've been dealing with this so I expect an entire months service. I'm calling back again, despite knowing that they they can't fix it. I will blow everyone up. The agent told me I have to talk to loyalty to start a brand new account. Guess what. THEY ARENT OPEN!!!! IVE BEEN ON THE PHONE WILL YALL FOR 12 HOURS NOW!!! I DO THIS EVERYDAY!!!!
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AtoZ0to9
Contributor
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25 Messages
5 hours ago
Just talked to a chat agent., he ended the chat
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AtoZ0to9
Contributor
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25 Messages
5 hours ago
Supposedly I'm supposed to call back at 9am when other departments are open. I have all night to tear you up like you do me.
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AtoZ0to9
Contributor
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25 Messages
5 hours ago
This is the most garbage I have ever dealt with ever. And I was offered $20. Seriously?!
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AtoZ0to9
Contributor
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25 Messages
5 hours ago
I'm going to continue to call all night long
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AtoZ0to9
Contributor
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25 Messages
4 hours ago
Just talked to another agent. Again I was told to call back in the morning. I expect an entire months bill credit since it's been broken that long.
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AtoZ0to9
Contributor
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25 Messages
3 hours ago
I'm on the phone with retention now.
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AtoZ0to9
Contributor
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25 Messages
2 hours ago
Security assurance was able to finally fix it after an entire month of [Edited: "Profanity"]. Did I get any credit? Absolutely not. [Edited: "Profanity/Inflammatory"]
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