Contributor
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25 Messages
Unable to manage account, store won't help, and agents can't access my account
Since adding Xfinity mobile I haven't been able to manage my account online or on the app. I've been to the store, and they won't help. I call agents, and they can't even pull up and verify my account. No matter what I do I always get the same error message that my account contacts need to be verified. I don't received the security codes on my phone or email. The agents can't any even pull up my account. I paid almost $1500 to pay off my att phones to switch and this is what I get?




AtoZ0to9
Contributor
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25 Messages
13 hours ago
I just spoke with several agents, the security department and multiple supervisors. Could somebody please contact me at [Edited: "Personal Information"]
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AtoZ0to9
Contributor
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25 Messages
13 hours ago
I'd also like to mention that I've been to the store five times and I've been calling for 3 weeks over this and spoke to about 30 agents. I get on the chat every night. I've done everything I spent $1,500 paying off my old AT&t phones to switch to this garbage and I can't even manage my account
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AtoZ0to9
Contributor
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25 Messages
13 hours ago
I just logged in as a different user on the account who is a manager and all of her account Management things work
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AtoZ0to9
Contributor
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25 Messages
13 hours ago
This is all I ever get for any account changes
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AtoZ0to9
Contributor
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25 Messages
13 hours ago
This never happened before until I added mobile. I'm ready to bring the phones back
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AtoZ0to9
Contributor
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25 Messages
11 hours ago
Well I just spoke to another agent who couldn't fix it. And told me to talk to customer assurance which I have several times already. Could someone please contact me about this?
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AtoZ0to9
Contributor
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25 Messages
10 hours ago
This what happens when I click manage account
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AtoZ0to9
Contributor
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25 Messages
10 hours ago
....................
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AtoZ0to9
Contributor
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25 Messages
10 hours ago
I'm on the phone again right now. She can't fix it. I'm still in my window to return evey one of these phones if this doesn't get fixed
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AtoZ0to9
Contributor
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25 Messages
9 hours ago
Talking with someone else now
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AtoZ0to9
Contributor
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25 Messages
9 hours ago
This is most garbage service I've ever had. Biggest mistake I ever made
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AtoZ0to9
Contributor
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25 Messages
8 hours ago
Just talked to another agent. He couldn't fix it same exact error every time. I've talked to chat agents, phone agents, supervisors, security,, and assurance, [Edited: "Profanity"] IS GOING ON WITH MY ACCOUNT?!
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AtoZ0to9
Contributor
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25 Messages
8 hours ago
Just spoke with another agent. He said he was going to give me a 50 dollar credit, but actually he removed the credit and hung up on me.
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AtoZ0to9
Contributor
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25 Messages
8 hours ago
3 weeks now I've been calling, and chatting, and going to the store and no one can fix my issue. I'm going to blow this thread up just like I do the phone number until this gets fixed
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AtoZ0to9
Contributor
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25 Messages
7 hours ago
This is all the departments I've spoken to on a daily basis with no resolution.
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