Contributor

 • 

25 Messages

Friday, July 17th, 2026 1:28 AM

Unable to manage account, store won't help, and agents can't access my account

Since adding Xfinity mobile I haven't been able to manage my account online or on the app.  I've been to the store, and they won't help.  I call agents, and they can't even pull up and verify my account.  No matter what I do I always get the same error message that my account contacts need to be verified.  I don't received the security codes on my phone or email.  The agents can't any even pull up my account.  I paid almost $1500 to pay off my att phones to switch and this is what I get?

Oldest First
Selected Oldest First

Contributor

 • 

25 Messages

14 hours ago

I just spoke with several agents, the security department and multiple supervisors. Could somebody please contact me at [Edited: "Personal Information"]

(edited)

Contributor

 • 

25 Messages

14 hours ago

I'd also like to mention that I've been to the store five times and I've been calling for 3 weeks over this and spoke to about 30 agents. I get on the chat every night. I've done everything I spent $1,500 paying off my old AT&t phones to switch to this garbage and I can't even manage my account

Contributor

 • 

25 Messages

14 hours ago

I just logged in as a different user on the account who is a manager and all of her account Management things work

Contributor

 • 

25 Messages

14 hours ago

This is all I ever get for any account changes

Contributor

 • 

25 Messages

14 hours ago

This never happened before until I added mobile.  I'm ready to bring the phones back

Contributor

 • 

25 Messages

12 hours ago

Well I just spoke to another agent who couldn't fix it.  And told me to talk to customer assurance which I have several times already.  Could someone please contact me about this?

Contributor

 • 

25 Messages

11 hours ago

This what happens when I click manage account

Contributor

 • 

25 Messages

11 hours ago

....................

Contributor

 • 

25 Messages

11 hours ago

I'm on the phone again right now.  She can't fix it.  I'm still in my window to return evey one of these phones if this doesn't get fixed

Contributor

 • 

25 Messages

10 hours ago

Talking with someone else now

Contributor

 • 

25 Messages

10 hours ago

This is most garbage service I've ever had.  Biggest mistake I ever made 

Contributor

 • 

25 Messages

9 hours ago

Just talked to another agent.  He couldn't fix it   same exact error every time.  I've talked to chat agents, phone agents, supervisors, security,, and assurance, [Edited: "Profanity"] IS GOING ON WITH MY ACCOUNT?!

(edited)

Contributor

 • 

25 Messages

9 hours ago

Just spoke with another agent.  He said he was going to give me a 50 dollar credit, but actually he removed the credit and hung up on me.

Contributor

 • 

25 Messages

9 hours ago

3 weeks now I've been calling, and chatting, and going to the store and no one can fix my issue.  I'm going to blow this thread up just like I do the phone number until  this gets fixed 

(edited)

Contributor

 • 

25 Messages

8 hours ago

This is all the departments I've spoken to on a daily basis with no resolution.

Contributor

 • 

25 Messages

I'm on the phone again supposedly about to get yet another supervisor.  Let's see what this [Edited: "Profanity/Inflammatory"] has to say.

(edited)

forum icon

New to the Community?

Start Here