Unable to get a new phone

I have been an xfinity mobile customer since 2020. At that time I got a new cell phone and added it my internet I had with my roommates. I eventually moved out. Myself and the new guy moving in went to a xfinity store and we moved the internet to his name and I was told that my phone line we be separated and I would jus have to pay extra since it was connected to internet. That never happened and then 6 months of a nightmare occurred trying to get my account off of their stuff. I was finally able to move it to my mother in laws once we got married and kept it there for over a year. A year ago we moved and I got xfinity internet again. A month ago I decided it was time to go through the hell of moving the phone to my account since I needed a new phone. I have the 11 and it’s starting to have issues. Last week i went into the store and they couldn’t place the order and said they didn’t have the power to do anything else. Told me to give it a few days when my billing cycles ended and it would be fine. I gave it a week and went in today and the guy was no help again and told me I had to call customer service. Literally a person standing in front of me couldn’t happen so I had to call and be on the phone for hours. After 2 hours and 6 reps nothing was fixed. I was told that the info never got moved over. I was told due to this it shows I had zero credit. I was told that 100% isn’t right which duh I have over 750 on credit. I was told by one rep he would transfer me and the next person could fix and over and over and over. Nothing got fixed. I had one rep tell me he would call me tomorrow at 1 and it would be fine. I had one rep tell me it would take 30 days. I had another rep tell me it could take 3-6 months. I’m trying to give you all my money and just buy a new phone. My phone is paid off. The fact that someone can’t literally press a button and edit this is so beyond stupid. It’s information. How does it take days and months. I’ve read so many horror stories that I believe I’m just through. If xfinity doesn’t fix this where I can spend my money with them I’ll just go to someone that will. It’s that simple. The fact that I am speaking to front line, under trained reps, that aren’t even on shore, shows the lack of care. The fact that zero supervisors or higher tiers could help is sad. I wasted a weekend day on this and have already began the process to move to Verizon. Im just asking for a new phone. You have a cell phone service. To which I’ve been a customer of. Why do y’all make it so hard to buy cell phones? This site is littered in angry customers.