@XfinityJamie​ MY ACCOUNT SAYS XFINITY has not received my phone.​​​ 

​​​Xfinity received my phone 2/17​​​

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​​​Received email 2/20 that phone is in great shape and I'll get $550.00 over 24 months device credit.​​​

We don't have any access to Mobile accounts on this platform to allow me to view your mobile account to confirm myself. You mentioned you called in already. Have you tried the chat team by chance at xfinity.com/xfinityassistant/?channel=xMobile to see if they can assist you? To confirm, you did dial 1 (888) 936-4968 to speak to our Mobile experts correct (just checking)? Our Mobile experts should be able to get you all the help you need, and I appologize for the poor experience so far. 

I have called 5 times, over 7 hours of time waisted.

My account say Xfinity has not received my phone. 

Xfinity DID receive my phone next day. I have USPS receipt to prove it.

Email says Xfinity received my phone and inspected it to be in great shape. (Sure it's in great shape, it only had two months use. I bought a S22 two months after receiving a replacement S21)

On the fifth call, they did give me a $550 bill credit BUT After 10.5 months my phone bill will be $58.00 not $28.79 over 24 months. But my account says Xfinity has not received and inspected my phone. But I DID receive an email saying phone was inspected and I'll get full device credit.

Chat doesn't work, I've tried many times. Calling is a waiste because the overseas call center explains with 300 words which could have be answered in 3 words. I don't need to hear, "were sorry your having trouble, and we're glad your a customer, and we're glad to help" six times during the same call.

I'm so sorry you keep running into a wall trying to get a hold of them. They really are the only team that can help as we have no access to Xfinity Mobile accounts. Have you tried the chat team at https://www.xfinity.com/xfinityassistant/?channel=xMobile yet? 

Going to the local store next, maybe.

My Feb bill was 17.92.

March will be 51.25

Should be $28.92 (10.71 new phone)

But they gave me a $550 bill credit, not a device credit. 

So I'll have no bill for 11 months.

Then the next 12 months 51.25.

When it should be 28.92.

What I should do is, save $366.70 over the 11 months of no bills and pay off my phone in THE FIRST year and my bill will be back to the 1GB price of 15 dollars a month.

They won't be able to take my device credit for paying off my phone early, they said they haven't 

received my phone...