Trying to switch from Verizon to Xfinity Mobile... taking not minutes...not hours... it is now DAYS...

@XfinityEthan​ Oh yes, multiple tickets were made (although i was never given a ticket number, only told a ticket was created) and I was elevated to advanced support / higher tier several times.  One time they told me my previous carrier was to blame, but further investigation and confirmation from both Xfinity and the previous carrier confirmed that my number has already successfully ported over to Xfinity. Now I am told that my SIM card is to blame. I was assured a new SIM card would be overnighted to me, but it was not. It was sent standard.  That's twice Xfinity mobile agents have lied to me to avoid taking responsibility.  The mobile chat is a robot. I tried that several times already and get nothing but automated topics. If the SIM card does not work this time, I am switching back to my previous carrier and registering formal complaints against Xfinity mobile with the FCC, BBB, and any other agency that records and reports this sort of treatment. This is the last opportunity I am giving Xfinity Mobile to make this right.

Good morning @user_83730d, and thank you for sharing those details with us; really appreciate it. I realize you've been trying to get this taken care of for quite a while, so please know that your time, patience, and all your efforts into signing up for our mobile service does not go unappreciated. At this time, our Digital Care Team is limited on the support we're able to provide, in terms of our mobile service. To address this matter further, I have attached their contact information below. I'm deeply sorry to hear that this experience has made you feel this way, and I hope that everything goes smoothly with the new sim card!

• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat: https://comca.st/3vnSyDw

Thank you. I have tried all of those options and have logged at least 12-14 hours of time on support calls from India. They're always very friendly, but the English language barrier was real these past couple times. As well as the rolling blackouts and call terminations due to the power grid / phone service over there. It's been incredibly frustrating. The new SIM card was received and after another 1+ hour on the phone with a tech, I was able to get it working...however the service is quite sub-par.  I now get 1 bar in most places (with Verizon I had 3-4 bars in the same places).  Many places now I'm not able to even squeak out a text. I'm not quite happy with the service, and have already been in touch with my previous carrier on how to switch back.  I have been an Xfinity customer (phone/internet) for 10 years now. I feel like I've been swindled by the add-on mobile service. There are real financial reasons to switch, it's much cheaper yes, but it's so disjointed from the main Xfinity eco-system that it feels clunky and almost like a Comcast afterthought.  I wish my experiences were better to report than this.  I really wanted to be happy with the service.

Thank you so much for all the time that you have taken to provide this detailed feedback and I am truly sorry to hear that you have had this experience. I know that you stated that you have had difficulty in speaking over the phone and I know that your time is truly valuable. Have you attempted to work with our chat teams at all with the same result? That link was supplied above. I would love to do all that I can to improve this experience for you. Please know that the feedback that you have supplied here is invaluable and we will ensure that it is forwarded so that we can ensure that this kind of experience does not continue as we truly want you to have a pleasant experience with the services.