Visitor
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2 Messages
Tricked into signing up for a IPAD and service
I have tried tirelessly to resolve this issue after being tricked by a Xfinity sales employee over the phone into a iPad and line. I called in March to adjust my plan and the agent offered me a free iPad with a new package - I asked him numerous times confirming this was free ? ( please pull the recorded call to confirm ) It seemed to good to be true - the agent insisted it was free - again I asked many times over and over to confirm this was free and that my new bill would only be 279 a month.
a month and a half later I received a separate charge of 33 on my credit card - I called immediately and discovered I had been tricked and frauded by your sales agent - I have tried over and over to resolve and have gotten no where - I am so angry - I have been a Xfinity customer for 20 years between Texas and California - this is unreal you have employees dirty selling customers packages that are not accurate and that cost more than when they tell you over the phone - this is incredible a large company like Xfinity is getting away with this - I am going to file fraud on my credit card and report you to the BBB -
XfinityAirelle
Official Employee
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3.3K Messages
3 hours ago
Hi there. We can certainly understand why you're upset. Based on what you've described, it sounds like your expectations regarding the iPad promotion and the resulting charges do not match what was ultimately added to the account, and that's understandably frustrating.
If you were told multiple times that the iPad was "free" and later discovered recurring charges associated with the device or line, we can appreciate why you would want that interaction reviewed. We definitely want to understand exactly what was discussed during the sales call and whether the services and charges were properly disclosed.
We'd be happy to take a closer look at the account, review the order details, and determine what options are available. If necessary, we can also explore whether a review of the sales interaction is appropriate based on the concerns you've raised.
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