U

Saturday, October 28th, 2023 7:22 PM

Closed

Transfer number to new phone

I am a member of xfinity mobile and I just got a new phone. My last phone was connected to xfinity and I want to transfer my number to my new phone. I moved the sim to my new phone but it seems like it’s not registering. I do have the app but I can’t find anywhere in the app that is helping to solving this problem. Do I need to go into an xfinity store for them to fix it or is there a way for me to transfer my number through the app that I’m not finding?

Official Employee

 • 

1K Messages

1 year ago

Hi there @user_zigduu ! Thanks for reaching out to us! The process to switch the phone is listed here : https://www.xfinity.com/support/articles/how-to-activate-byod-phone Are you still having trouble at this time?

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