Visitor
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1 Message
Transcript available?
I called tech support on Tuesday, March 3rd to connect my new modem to the Comcast network. The tech support person/salesperson started a spiel about upgrading my two iPhones. A half hour+ later I was worn down and thought I understood the new billing for the new iPhones. On Wednesday, March 4th I got emails about setting up my new phones with new numbers, I never agreed to new numbers. The new phones arrived over the weekend. On Tuesday, March 10 I took the new phones to the local retail store to help me transfer apps & data from my old phones to the new ones. They were able to cancel the new phone numbers. Today when I looked at the billing online, I was not happy, the new monthly bill was much more than what I was expecting. I called customer service today and they adjusted the data charges that I never agreed to plus explained the new device payments which are more than I expected.
Can I get a transcript of my phone call from March 3rd?
XfinityJorge
Official Employee
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2.9K Messages
22 days ago
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