Trade-In SCAM Again

I have been a loyal XM customer for years, and this experience is completely unacceptable.

I received a trade-in offer of $350 for iPhone 15 recently, applied over two years toward an upgrade. I followed through with the offer, mailing in the old phone as instructed.

But my old phone, which was received in LEWISVILLE, TX 75067 on August 13, 2024, 7:56 pm has been nothing but a nightmare.

Despite the phone being received, the "check trade-in status" page never showed the phone as shipped, and after countless calls to customer service and hours of wasted time, I keep getting the same empty responses: "Your case has been escalated," and "You'll receive an update from our back office team." Yet, the only update I’ve received is that my trade-in has been CANCELLED.

XM has effectively stolen my iPhone SE 2 and is charging me the full retail price for an iPhone 15 that should have been discounted.

This is nothing short of fraud. If this issue isn’t resolved immediately, I will be filing formal complaints with the BBB, FTC, and my credit card company every month that I am not billed the correct amount as per the trade-in offer I was promised.