2 Messages
Trade in not applied
Hello
Few months back I upgraded by phone to iPhone and was told 700$ trade in will be applied in next billing cycle. It has been 3 months since and nothing has been done. I have made numerous phone calls , chat but no luck. It is very frustrating to deal with xfinity customer service. Looking for some help
XfinityEva
Official Employee
•
1.3K Messages
10 months ago
@user_5e1wiw Thank you for visiting our Xfinity Community Forums for additional assistance. We appreciate you trying to resolve this directly with our Xfinity Mobile team. We are happy to provide that additional assistance. Please send us a direct message with your full name and service address to get started.
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