Visitor
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1 Message
Tier 3 Ticket Needs to be Escalated
A tier 3 support ticket was created over 2 weeks ago.
Unresolved. I was told since we moved there is a sync issue with the account.
We need a new phone snd a new line added and the issue won't allow it.
I only have 4 lines and the limit is 5.
Seriously how long does this take...
Very unhappy with Xfinity right now!!!!!
This needs to be escalated and resolved ASAP.
How do I get status and escalation?
XfinityFrank
Official Employee
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1K Messages
1 year ago
Hello @user_55d030 I can certainly check and see what I can find out about your situation. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address as well as any ticket numbers you may have. Thanks!
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