There’s no 5G

Hello @user_ac60a0! Thank you for reaching out on our community forum. I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. This link has more information about our mobile 5G network and our experts can be reached 24/7. 

• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat: com/xfinityassistant/?channel=xMobile

This is absolutely true. I've also spent multiple days working with customer support trying to get connected to 5g. I've had to go to the local Xfinity store to have my SIM card changed twice.  I've also probably spoken to 15 different technicians and not one has been able to resolve the issue. Advanced support told me today that he has the same problem on his Xfinity mobile phone and he gave up trying to fix it. He simply said I'm sorry there's nothing else I can do to help you.  How can Xfinity advertise and promote 5G mobile phone service when they're can't  deliver it. This is fraud! 

Since I was not offered any compensation and my next step is to speak with a lawyer. Quite frankly this should be a class action lawsuit. I'm not sure if I'm going to go that route but I am going to at minimum file in small claims court. 

My other complaint is the only reason I switched to Xfinity mobile was because of a promotion they offered me as a home internet subscriber. They had $400 promotion on the s22 ultra. After receiving the phone I called in to activate it and spent two hours on the phone with Xfinity and T-Mobile support (3way call) the Xfinity representative was not able to successfully complete the port over. She kept repeating the same exact steps and getting failures. 2 hours into the call I asked if she was able to give me a new number and would that make things easier. She said there would be no issues doing this and I told her to go ahead. When I get my next bill I realized I was paying the full retail price of 1299 for the Samsung s22 ultra. I called in and found out because I didn't Port over my number I was disqualified from the promotion. So basically I was punished $400 because I offered to make things easier for the tech. Xfinity refused to give my any compensation and I got stuff with the purchase of the phone for full retail. 

In the end. Switching to Xfinity has costs me over $1500 and I have a slower service then my previous plan with T-Mobile. This is unacceptable. Im also an Xfinity business customer that pays 1200 a month for fiber. As soon as my contract is up I will never do business with Xfinity again. 

Have been trying to contact an Xfinity representative about this but am no longer able to reach an actual person. I spoke to one about this issue that clearly didn't understand what I was talking about. Just repeated what I said but danced around the issue then told me to restart my phone as to dodge talking to me any longer. Friends and family with other carriers come over and get 5G at my house. I know my phone is 5G compatible. Driving an hour and a half away from home I get a 5G connection. I've been told that there is 5G coverage in my city because obviously others are getting it. So instead of trying to escalate the issue the representative wanted me to redo all the steps I've already done and then dodge the chat to avoid the issue.