Visitor
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1 Message
The worst service I have ever had
I have had NOTHING but a bad experience since December having to call EVERY MONTH. first after they checked my phones were supposed to be compatible and after a week's worth of calls on December 23rd my Sim card was activated yet my phone was not compatible. I had to buy a phone. Then I had auto pay and hadn't noticed that they activated two lines and after 4 Mos I had to go to the store and have them credit me 120.00. The next month the phone was still billed and I has to call them because they INTERRUPTED MY SERVICE DUE TO NO PAYMENT WHILE I HAD A 120.00 credit. And they had to credit me AGAIN 29.99 for that month.
Finally yesterday I called to make sure all of the credits were being applied correctly only to find out at my ACP was NEVER APPLIED IN DECEMBER and I have been paying a full service bill which should have been for ACP. If you check my internet it has been applied. They told me that a rep named Kevin informed me to call back. If you look into the history you will see that I was to have XFINITY CALL ME BACK. When I informed the SUPPOSED SUPERVISOR after 45 mins with three reps that I was so annoyed and wanted to cancel my service, she said an OK to me and to let them know if I want to apply for a new application since NOW MINE WAS EXPIRED. When I asked her name she hung up on me.
So I am now contemplating whether I really want to apply my benefits to a service with NO CUSTOMER SERVICE AT ALL.
XfinityAngie
Official Employee
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1.3K Messages
1 year ago
@user_dd1fc7, This is not the experience we want for our customers. Please send us a DM with your name and address, by doing the following:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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Anon235671
New Poster
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2 Messages
11 months ago
I have been without landline phone service for 2 weeks. Lorraine W, from comcast executive office was assigned to my case to assist and she have done NOTHING. I have received the worse service from her, and she is from the executive office. I am very upset because I sometimes work from home and don't have phone service.
I have been with comcast for over 20 years the customer service is getting worse. I need help with going back online.
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