Skip to main content

    Support

    Offers

U
user_601648
1st Topic

Visitor

 • 

3 Messages

Monday, April 10th, 2023 8:59 PM

Closed

Text message context

I need to get text message content, Xfinity referred me to Comcast, Comcast referred  me to 

Verizon, Verizon back to xifinity. No one has been able to help me 

Question

 • 

Updated 

2 years ago

93

1

0

XfinityJorge

Official Employee

 • 

2.2K Messages

2 years ago

Hello there @user_601648 thanks for contacting our Xfinity Support Team over our Forums. You came to the right place for help and we will make sure you reach the right place. Have you attempted to contact our Mobile team at (888) 936-4968?

4

0

user_601648

Visitor

 • 

3 Messages

@XfinityJorge​ yes I have, if you notice on my txt I said I contacted Xfinity mobile first, Xfinity referred me to Comcast legal department, Comcast says they don’t have the content of Texts and I should contact Verizon. Verizon says to contact Xfinity 

no one seems to help 

2 years ago

0

XfinityJorge

Official Employee

 • 

2.2K Messages

Thank you so much for confirming that and let us see how we can help you. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_601648

Visitor

 • 

3 Messages

What’s the best time to contact you 

2 years ago

0

CCJamie

Problem Solver

 • 

322 Messages

We are available here on this digital platform 24/7, so you can reach out to us with a private message at your convenience, and we will respond.

I no longer work for Comcast.

2 years ago

0

forum icon

New to the Community?

Start Here