3 Messages
Terrible Injustice to Elderly Client - Thanks [Edited] and the Xfinity Team
So here is the [Edited: "Language"] thing ever. After taking over my Mom's finances about a year ago as she had to move into a home, I canceled every account she had, to include xfinity services. A year later I get a notice from a collection agency saying she owed Xfinity 200+ for xfinity mobile. After spending about 2.5 hours on the phone with xfinity today, I asked to speak to a manager and was put on hold for about 15 minutes - and was then sent directly to the collection agency, NOT to a manager. How terrible this is, to be treated like this when trying to resolve an issue for a confused elderly person. Xfinity could not verify that the account was actually cancelled - nor could they verify why it wasn't canceled when all other services were canceled, which is why I asked to get clarification from a Manager. So here's to your hypocrisy, [Edited: "Personal Information"], who says publicly, "We have a dedicated team of employees across the country working hard every day to make sure we deliver the superior experience you deserve. We are here for you". Nope, Tom - you and your team are not here for us, or for an 83 year old confused customer.
XfinityJanelle
Official Employee
•
959 Messages
4 months ago
@user_tl209e Thank you for reaching out on the Xfinity Community Forums. Thank you for sharing your expierence with us. We are happy to assist you further.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message":
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user_p1hrp4
1 Message
4 months ago
The information on my account is wrong and I've tried to contact them to fix it but nothing has been done. Now because of the discrepancy I am ineligible for an upgrade. [Edited: "Inflammatory"]. I have been an internet customer for over ten years and an Xfinity mobile customer for six years. This is how they treat their customers.
[Edited: "Inflammatory"]
(edited)
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