New Poster
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4 Messages
Terrible customer experience
Exorbitant $795 charge on my Xfinity Mobile bill because the Xfinity agent (Akash) gave me the wrong plan. I dealt with three agents a week later and no one would remove the terrible charge.
New Poster
•
4 Messages
Exorbitant $795 charge on my Xfinity Mobile bill because the Xfinity agent (Akash) gave me the wrong plan. I dealt with three agents a week later and no one would remove the terrible charge.
XfinityJanelle
Official Employee
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1.3K Messages
4 months ago
Hi @canondave Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Mobile charge. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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canondave
New Poster
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4 Messages
4 months ago
Spoke with XfinityJanelle and hoped and prayed she would try to help me with my bill. In the end, she only told me to call Xfinity Mobile billing, which I have already done, with no results.
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