Technical Difficulties

I’m trying to add a line to my account. When it’s time to add the phone to cart I get a message that says “Sorry, looks like we are having technical difficulties”

I have tried adding the line through the xfinity app and through xfinity website.

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XfinityBrianH

Official Employee

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2.6K Messages

4 months ago

user_hx70nh Thwanks for reaching out to let us know about the issue. Can you please try clearing your browsers cache and cookies and attempt the purchase again?

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U

For the last few weeks “I have had the following “Sorry, looks like we are having technical difficulties”. The message appears every time I try to upgrade or order a new iPhone. No matter if I use my Xfinity app or my Xfinity mobile app, the process is the same. It's still the same!

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8 days ago

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user_hx70nh

Visitor

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3 Messages

@user_25ed80 you either need to call xfinity or you can chat with a xfinity customer service agent through the xfinity website. When I had this same issue, it was because my plan was way outdated and needed to be upgraded to the newest version.

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8 days ago

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user_hx70nh

Visitor

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3 Messages

@XfinityBrianH the issue was that my phone plan was outdated and I needed to update to the current version.

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8 days ago

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XfinityFrank

Official Employee

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2.7K Messages

Hi there @user_25ed80! Sorry to hear you're having trouble upgrading. Is this still an issue? If so, let us know, and we would be happy to assist.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 days ago

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XfinityFrank

Official Employee

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2.7K Messages

Thanks for the update, @user_hx70nh! Glad to hear that you were able to get this resolved. Did you need a hand with anything else?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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6 days ago

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Plan

user_hx70nh

Technical Difficulties

XfinityBrianH

user_25ed80

user_hx70nh

user_hx70nh

XfinityFrank

XfinityFrank

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