@XfinityJodie I can call the number from a different phone and it rings and I can leave a voice mail so all seems OK. but is is a fact that the lack of calls coming in IS unprecedented.
I normally get at least 1 - 2 calls a day from real customers. for the last 2 weeks I have had NO real calls and maybe 1 spam call a day...
It does sound like it is working based on your observations. It could be slower with the holiday approaching, I would recommend keeping an eye on it. If you feel there is a bigger issue then let Xfinity Mobile know and they can look into it as well. They can be reached through these options:
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
thanks for the reply, Yes, it does seem to be working, it IS a mystery though, I have had the land line for 30 + years...and as I said, this is unprecedented, I still have yet to get a real customer phone call....
I will keep tabs on it and will call xfinity if it doesn't change...
@user_3bdf6b - Thank you for your feedback. Yes, if you're experiencing an issue receiving phone calls please contact our expert team members in Xfinity Mobile for assistance. I recommend having friends and family test out the number, if able. And, if you're having issues receiving calls please contact our team members in Xfinity Mobile for assitance. Thank you!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
CCJodie
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3 years ago
@user_3bdf6b Hi there, thanks for the post. Glad the switch went well. Do you think the fewer calls means there is an issue going on?
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