suspend mobile for deployment

I have spent 4 hours and almost a month trying to get our home internet to stay the same and my husband's ipad mobile service suspended because he is deployed.  It still is not fixed!

May 9 -My husband arranged for the mobile service to be suspended as he left the country for his 10 month military deployment

May 10 - my home internet was shut off instead of the mobile service suspended - spoke for 14 minutes with an agent who said it would be fixed within 24 hours

May 11 - it was still not fixed within 24 hours - home internet was suspended and mobile was on - so spoke with an agent for 24 minutes - home internet was restored and was told mobile would be suspended

May 24 - mobile was still not suspended so went to the Xfinity store on Southgate Road - was told they were not a main store and couldn't help me - had to go to a corporate store

May 24 - visited your store (a 25 minute drive) for over an hour and still the issue was not resolved

June 4 - called an xfinity agent again after I made myself an account manager on the app, after 41 minutes I was told it was fixed - home internet on and mobile suspended

It still is not fixed.  I feel you owe me $30.42 for the bill we had to pay because it has taken you so long to figure this out.  Xfinity does not support the US Military.  That is plain to see.