New Poster
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15 Messages
Still waiting for my $59 overpayment refund
August 10, 2023 I was charged $59 to pay off my old phone. However I was charged $59 Twice that day. This was done at the Xfinity store in Jackson Michigan. I have contacted phone support And online support and both said it would be credited back within a week. That was 3 weeks ago. Nothing refunded. I would like my refund and some answers or will be contacting BBB and changing phone providers after my contract. I'm tired of the runaround.
XfinityRichard
Official Employee
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1.2K Messages
1 year ago
Hi there, @DTOFROMSD thank you so much for taking the time to message us here! I'm truly sorry for the inconvience and frustration you are experiencing. I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get you taken care of. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?-Richard
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DTOFROMSD
New Poster
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15 Messages
11 months ago
still waiting. This is definitely poor service.
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