Visitor
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3 Messages
Still waiting for $200 BYOD promotion after bringing in 4 lines in December/January
Xfinity Mobile was offering "Switch and Receive $200 Prepaid Card" between last December through January 10th 2022. I brought in four lines during that period and the incentive was shown when ordering the SIM cards. The incentives were initially shown on the Comcast Xfinity Incentives (xfinityincentivetracker.com) in February/March. However, in April I noticed the pending incentive just disappeared on the tracker. I didn’t receive any communication about this. I submitted an inquiry at Xfinity Contact portal but got no response. Then, on April 18th or 19th, I called Xfinity incentive line (1-800-526-3268) and a case ticket was created. I was told to expect their response via email in about 7 to 14 days. Since I didn’t get any response after the waiting period, I contacted that line for an update and I was told to wait and contact them again if I don’t hear anything in a couple of days. This kind of conversation has happened for a couple of time. It has been six weeks since the ticket was created. Not to mention how long I had to wait each time for them to call back. This is an awful tactic that I would never expect from Xfinity. I have been with Xfinify Internet for almost a decade.
CCKrystal
Problem Solver
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385 Messages
2 years ago
Hi there @user_6f039d! Thank you for contacting our team of experts here on our Forums page. I hope you are having a relaxing weekend! I am sad to read you have been waiting for a response in regard to a ticket created about our gift card promotion. We are more than happy to help and get you taken care of.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
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• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_69d2a9
Visitor
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2 Messages
2 years ago
The same for me. I transferred to xfinity to get the Boyd 200$ promotional offer in April. 90days has passed and the offer status suddenly disappeared from my incentiveTracker.
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user_1d07ec
Visitor
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1 Message
2 years ago
I have been waiting for my prepaid card. I was told since I activated on Jan 13 that I was not eligible. However I did the transaction Dec 30 and did not get the SIM card to activate until around that time. But it should not even matter since I did the byod within the promotional period. Now I have. a ticket number and hope they get back to me. I have already been given the run around for a couple months now.
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user_9d842b
Visitor
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1 Message
2 years ago
Same. We switched to Xfinity mobile on the promise of $200 BYOD. Now we're being told that promo wasn't active in the period we signed up. I remember we only did it because it was the last day of the promo.
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user_f5ad49
Visitor
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3 Messages
2 years ago
I have the same problem with offer on Feb 2022, and it was there https://xfinityincentivetracker.com/status before and it mention it will ship in 7-14 days when I check on June/July, now the information is gone, not show up anymore, call multiple time and log multiple tickets and escalation, pass a month and still not resolved.
The latest I got if I understand correctly, for BYOD devices offer, the devices cannot be on xfinity system before, I bring in devices 6s, 7 and 8+ which are 4-5 years ago when it was in their system. Is that truth? I didn't see those statement on BYOD $200 offer.
[Edited: "Solicitation"]
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Abradney1
Visitor
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1 Message
2 years ago
Same here. My fiancé signed up for xfinity early last year and we received the gift card for that promotion. Then there was another one that we were told we’d receive when I was added to the plan in June 2021. I’ve inquired about it in the past and was told it would be on the way soon. Then I’m December there was a bring your own device promo that should have got us another gift card so we added another line for my son before the promo ended. I’ve checked the incentive tracker website several times since then. It was on there every single time I checked and it said that it was pending. Now I check and neither of the incentives are on there. The last time I checked a couple months ago, it still showed the one I should’ve received for joining in June 2021 and it also had the newest one I should’ve received for the BYOD promo in December. It’s like it just disappeared. So frustrated with xfinity.
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pilotraider
Visitor
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1 Message
2 years ago
Going through the same issue on my end as well, it's been over 3 months and now I'm told that the offer didn't exist for me.
Basically, I was lied to as a customer to get me to sign up for Xfinity Mobile.
This could very well be a legal matter if it doesn't get resolved appropriately. If it isn't resolved I'll also be switching phone carriers.
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user_e5109d
Visitor
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4 Messages
2 years ago
Same. I signed up in June and was offered the $200 BYOD. They told me I would get 3 $200 gift cards after 90 days for bringing my own devices. I specifically left my old carrier because this was a great offer. Today they told me that the offer didn't exist or already expired. That is not true as they still had it advertised on their website and I had specifically inquired about the offer and it was supposed to be given to me.
I will be filing a lawsuit for misleading and false advertising to consumers. This is illegal. Hopefully they make this right and give all the people promised, their gift cards.
I have reported to my AG, the BBB, and the FTC!
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user_cc45ea
Visitor
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1 Message
2 years ago
The scam continues into late 2022. I was told by two agents that I would receive a $200 gift card for each line I transferred. We transferred 5 lines around August 2 and activated the devices o/a August 5 .
I received a gift card earlier this week for HALF the amount. I called in and the agent confirmed that there was a $200 reward at that time. She transferred me to the rewards people to resolve. Rewards told me $200 offer was not effective at the time I signed up. They suggested that I call the general number again to speak with a supervisor. I spent the next hour or so on hold or trying to speak with someone. Finally someone informed me that I could not get a supervisor at this number, however he took my info and said I would be called in the next 24-48 hours. It didn't happen.
So I would like to be contacted to resolve this injustice. I am not going away!!
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ILoveXfinity
Visitor
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15 Messages
2 years ago
IM GOING THRU THIS EXACT SAME ISSUE!!!!
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user_360eea
Visitor
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7 Messages
2 years ago
I've been waiting months and no cards. Many chats and phone calls. I was told to go to the local store and pick up my cards. Hahaha. They lie each time I speak with them. It is a scam.
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user_360eea
Visitor
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7 Messages
2 years ago
The whole thing is a scam. I have been told many things on chat and on the phone. If I hear one more time "I understand and I will resolve this issue." Or some other cliche I will scream. I was actually told to go to the local Xfinity store and pick up the cards. When I called they laughed at me. I have copies of the chats I had with the lies.
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